Shipping policy
OVERVIEW
We pack and ship orders from our Miami warehouse Monday through Friday. Our goal is to get your Swedish candy to you as fresh and fast as possible. Once your order ships, you will receive a tracking number via email.
PROCESSING TIME
- Standard Orders: Processed within 1-2 business days.
- Same-Day Miami Delivery: Orders placed before 2:00 PM EST (Mon-Fri) will be delivered the same day. Orders placed after 2:00 PM will be delivered the following business day.
SHIPPING RATES
We offer free standard shipping on nationwide orders over $55 and free local delivery on Miami orders over $35. For orders under these amounts, shipping is calculated at checkout based on weight and destination, starting at $5.99.
HEAT PROTECTION & MELTING POLICY
⚠️ Warm Weather Warning: Candy (especially chocolate and gelatin-free gummies) can melt in transit. We strongly recommend adding “Insulated Shipping” (ice pack + thermal liner) to your cart during summer months or if you live in a warm climate (FL, TX, AZ, CA, etc.).
Liability: We are not responsible for melted products unless Insulated Shipping was purchased. Please track your package closely to ensure it is not left in a hot mailbox or on a sunny porch.
WRONG ADDRESS & RETURNED PACKAGES
Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect address, the customer is responsible for the cost of re-shipping. Shipping fees are non-refundable.
LOST OR STOLEN PACKAGES
Once a package is marked as “Delivered” by the carrier (USPS/UPS), Candylicious Miami is not responsible for lost or stolen items. If you have issues with delivery, please contact the carrier directly with your tracking number.