Refund policy
REFUND & RETURN POLICY
PERISHABLE GOODS (ALL SALES FINAL)
Due to food safety and hygiene regulations, we cannot accept returns on opened candy, custom mixes, or perishable goods. All sales of food items are final. We do not accept returns for “change of mind” or “taste preference.”
DAMAGED, INCORRECT, OR MELTED ITEMS
Please inspect your order upon reception.
- Damaged/Wrong Item: If the item is defective, damaged, or if you receive the wrong item, contact us immediately at shop@candyliciousmiami.com with a photo of the issue so that we can evaluate the issue and make it right.
- Melted Candy: We are not responsible for melted products during transit unless “Insulated Shipping” was selected at checkout. Living in Miami, we know heat! We highly recommend monitoring your tracking number to ensure your package is not left outside.
REFUND PROCESS
If your return is approved (for non-food merchandise or verified damaged goods), you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.